Returns & Refunds Policy

At Lilisew, customer satisfaction and product quality are at the heart of everything we do. While each order is carefully produced and checked, issues can occasionally arise. If you receive an item that is defective, damaged, or not what you ordered, we are committed to making it right.

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1. Returns

• Return Period: Items may be returned within 60 days of delivery.
• Condition: Products must be unused, unwashed, and in their original packaging.
• Return Shipping: Free for eligible returns.
• Exchanges: Accepted for size or color changes.
• Defective / Incorrect Items: Customers will receive a free replacement or a full refund.
• Response Time: Our support team answers return requests within 1 business day.
• Quality Commitment: Every product is made-to-order and produced in the USA through trusted fulfillment partners.

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2. Items Not Eligible for Return

Certain products cannot be returned:

• Personalized or custom-made designs
• Gift cards
• Clearance or final-sale items

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3. Damaged, Defective, or Incorrect Products

If your order arrives with defects, printing issues, or shipping damage, please notify us within 7 days of delivery. We will arrange a replacement or issue a refund—at no additional cost.

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4. Refunds

• Inspection & Approval: Once your return is received and reviewed, we will confirm approval or rejection.
• Processing Time: Approved returns are processed within 14 business days of receipt.
• Refund Timeline: Funds are credited back to your original payment method within 5–10 business days.
• Shipping Fees: Non-refundable unless the return is due to our error.

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5. Exchanges

To qualify for an exchange:

• Items must remain unworn, unwashed, and in original packaging.
• Provide your order number and checkout email address.
• For defective, damaged, or incorrect items, please include clear photos of both the item and its packaging.
• Requests made after 60 days from delivery or for used/washed products will not be accepted.

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6. Return Shipping

• Customers cover return shipping costs unless the issue was caused by Lilisew.
• We strongly recommend using a trackable shipping method or purchasing insurance, as we cannot guarantee receipt of untracked packages.

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7. How to Start a Return

To initiate a return or exchange, please contact our customer service team:

• Email: support@lilisew.com
• Address: 11166 Lemon Lake Blvd, Orlando, FL 32836, USA

Our team will guide you through the process and provide detailed return instructions.

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At Lilisew, our goal is simple: to ensure you feel confident and cared for with every order. We’ll provide you with instructions for sending back your item.