Returns And Refund

At our Lilisew Store, we are committed to delivering high-quality, custom-printed T-shirts tailored to your specifications. We understand that sometimes things don’t go as planned, and we’re here to make it right. Below is our updated Returns and Refund Policy for your convenience.

1. Returns

All T-shirts are made to order and printed specifically for you. We accept returns within 60 days from delivery under the following conditions:

  • Condition: Items must be unworn, unwashed, and in their original packaging.

  • Cost: We offer free return shipping with no restocking fees.

  • Process: Contact us at support@lilisew.com within 60 days of receiving your order. Provide your order number and a brief explanation of the issue. Our team will respond within 1 business day to provide a prepaid return shipping label.

  • Return Address: 1328 Sherman Ave, Evanston, IL 60201, USA

Returns will not be accepted for items that do not meet the above conditions or for customer errors, such as selecting the wrong size or color during purchase.

2. Refunds

We offer refunds for defective items or incorrect orders within 60 days from delivery. Eligible issues include:

  • Blurry or poor-quality printing.

  • Wrong item, size, or color received.

  • Damaged product due to transportation.

  • Significant deviation from the description or previewed design.

Claim Process:

  1. Email us at support@lilisew.com with:

    • Order number.

    • Clear photos of the defective or incorrect item (including labels or packaging).

    • Proof of issue (e.g., size tag or measurement for incorrect size).

  2. Our team will review your claim within 1 business day.

  3. If approved, refunds will be processed to your original payment method within a few business days, depending on your card issuer’s policies.

Refund Exclusions:

  • No refunds for items purchased during sales or promotions unless defective.

  • No refunds for customer errors, such as incorrect size or color selection.

3. Replacements and Exchanges

We stand by the quality of our custom T-shirts and provide detailed size charts and design previews to ensure accuracy. If you receive a defective or incorrect item, we offer:

  • Free replacements for defective or incorrect items.

  • Exchanges for a different size or color, subject to availability, within 60 days of delivery. Items must be unworn, unwashed, and in original packaging.

  • Contact us at support@lilisew.com to initiate a replacement or exchange. We’ll respond within 1 business day and cover all associated shipping costs.

4. Order Modifications and Cancellations

  • Orders can be modified or canceled within 24 hours of purchase.

  • Once production or shipping begins, modifications or cancellations are not possible.

  • For issues beyond 24 hours, our 60-day return policy applies for defective or incorrect items.

5. Important Notes

  • Customer Errors: Mistakes in shipping details or missed deliveries are not covered under our refund policy. However, we’ll work with you to find a reasonable solution.

  • Custom Orders: As all T-shirts are made to order, please review your design, size, and color selections carefully before checkout.

  • Our customer service team is available at support@lilisew.com for any questions or concerns.

Questions?

We’re here to help! Reach out to our customer service team at support@lilisew.com, and we’ll respond within 1 business day. Thank you for choosing us for your custom T-shirt needs!

Return Address:
1328 Sherman Ave, Evanston, IL 60201, USA