FAQ – Frequently Asked Questions

Payment

Q: What payment options are available?
A: At this time, we process all payments securely through PayPal. During checkout, you’ll be redirected to PayPal’s platform to complete your transaction, then automatically returned to our site with confirmation.

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Shipping

Q: Do you ship outside the United States?
A: No. Currently, shipping is limited to addresses within the United States only.

Q: Why is my country not listed at checkout?
A: We have removed some destinations due to persistent delivery and customs issues. If you’re unsure whether your location is supported, please reach out to our support team.

Q: Are there restricted destinations?
A: Yes, we cannot deliver to Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and Myanmar.

Q: Will my order include tracking?
A: All U.S. orders include full tracking. Tracking details are emailed once your package ships, usually becoming active within 24–48 hours.

Important: Please avoid using non-Latin characters (such as Kanji or accented letters) in your shipping address to prevent delays.

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Orders

Q: How long will it take for my order to be processed and shipped?
A:

• Graphic Apparel (T-Shirts, Hoodies, Sweatshirts): Production takes 1–2 business days, with delivery in 4–7 business days.
• All-Over Print Apparel (3D Hoodies, Ugly Christmas Sweaters): Production takes 3–5 business days, with delivery in 10–12 business days.

Q: Can I change my order (size, color, or details)?
A: Adjustments can only be made before production begins. Once your item is in production, edits are no longer possible. Please check the size chart before confirming your order.

Q: How do I cancel an order?
A: Contact us immediately with your order number. If your order has not yet been packed or shipped, we can cancel it.

Q: Will I receive a tracking number?
A: Yes. Tracking information is emailed automatically as soon as your package ships.

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Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 60 days of delivery, provided items are unused, unwashed, and in their original packaging. Return shipping is free, and no restocking fees apply.

Q: Which items are non-returnable?
A: We cannot accept returns on:

• Customized or personalized products
• Gift cards
• Clearance or final-sale items

Q: What if my order is damaged, defective, or incorrect?
A: Please notify us within 7 days of delivery and provide clear photos of the product and packaging. We’ll arrange a free replacement or full refund.

Q: How long does it take to process a return?
A: Returns are typically processed within 14 business days after we receive your package.

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Refunds

Q: How are refunds issued?
A: Approved refunds are returned to your original payment method within 5–10 business days. Bank processing times may vary.

Q: Are shipping charges refunded?
A: Shipping fees are non-refundable unless the return is due to our mistake (wrong, defective, or damaged item).